Shipping and Return Policy

Shipping and Return Policy

Thank you for shopping with Sea Biscuit Metal Designs.  Below please find our shipping and return policy for items purchased on www.seabiscuitmetaldesigns.com.

  1. SHIPPING POLICY
    1. You can trust that your order will be quickly processed and safely delivered using quality packaging to protect your item(s).
    2. We can ship products anywhere within the United States using either USPS or UPS as shipping providers. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Unfortunately, we do not offer international shipping at this time.
    3. Generally, orders will typically ship within 3 weeks from the customer’s order date on average.
  2. Shipping Charges
    1. Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.

RETURN, EXCHANGE POLICY, CANCELLATIONS

Our goal is to make sure that you are completely satisfied with your purchase.

Return Policy/Cancellations

Custom Items/Monograms are non-refundable. We cannot accept the cancellation of an item, as all items are custom made to order. We will have time invested in getting your product to you from the moment your order is placed.

If an item arrives damaged, please contact:  customerservice@seabiscuitmetaldesigns.comfor instructions on return and replacement.

Contact Us

If you have any further questions or concerns regarding these terms, please visit our Customer Service Center located on our website or simply contact us via customerservice@seabiscuitmetaldesigns.com